website SEOWebsite Traffic
Core features
Streamline and scale your customer care and community management
Effortlessly plan, create, manage and deliver social content and campaigns
Drive strategic decision making across your entire business
Premium solutions
Prove your social media ROI with customized data and reports
Uncover trends and actionable insights from social conversations
Amplify your social reach by empowering employees to become brand advocates
Platform
Salesforce + Sprout
Gain a full 360-degree customer view with this global partnership.
By use case
Bolster your marketing efforts with intuitive, assistive tools
Sell more efficiently with product and customer information in one place
Distill large-scale data into actionable insights to inform your social strategy
Maximize the impact and reach of your social efforts to drive better results
Create positive brand experiences with quick, tailored responses
By service
Good connection: How Boingo Wireless seamlessly switched to Sprout Social
Learn
Explore social media tips, best practices and strategic guidance
Become an expert in the Sprout platform with specialized courses
Discover the tangible results customers received by partnering with Sprout
Connect
Connect and grow with other professionals in The Arboretum, Sprout’s online forum
Learn how to improve your social media efforts on demand
Meet Sprout in person at meetups, conferences and events around the world
Product resources
Keep up to date with new feature releases and improvements across the platform
Explore on-demand courses to help you get the most from Sprout
Get step-by-step product walkthroughs and feature breakdowns
Written by Raegan Hedley
Published on January 31, 2025
Reading time 7 minutes
Table of Contents
Share
Artificial intelligence (AI) is supercharging social media marketing. Think of AI social media tools like Sprout Social as your marketing pit crew. They can fine-tune your social media engine, swap out tired tactics and keep you running at peak performance—they just can’t drive the car. The AI in social media examples we’re sharing in this article come from brands with a skilled driver and a solid race strategy to help them win.
AI and automation have arrived to help free up time and open up new creative possibilities. Just in time, too: According to The Social Media Productivity Report, 63% of social media marketers are feeling burnt out. AI is accelerating everything from content creation to trendspotting to reporting, and these examples are the tip of the iceberg. More brands are finding creative ways to use AI in marketing every day.
Find out how AI can enhance your social media marketing, and check out the AI in social media examples below to see how brands are using AI to stay ahead of competitors.
Looking forward, AI will play a significant role in the future of social media. A recent Sprout Pulse Survey found that 82% of marketers who are using AI and ML tools in their workflow have already seen positive results. And according to The 2023 State of Social Media Report, 93% of business leaders expect to invest more in AI and ML technology for marketing over the next three years. AI social media tools offer brands a way to stay competitive and raise their content and customer experience standards.
Not sure where to start with adding AI to your social media strategy? Our AI marketing toolkit has ready-to-use templates, practical tips and strategies to help you confidently implement AI and future-proof your marketing efforts.
Get the AI Marketing Toolkit
To put the speed of AI uptake in perspective, the US adopted gen AI faster than personal computers and the internet. Marketers love it because it can generate personalized replies, ideas, captions, videos and images in a few clicks. To stay competitive in today’s marketplace, you need to explore how to use AI for social media beyond content creation.
Using AI in social media can help brands grow their engagement, better manage social media, provide personalized customer care, improve ads, analyze data faster and scale social media marketing strategies. It turns data into actionable insights and makes workflows smoother. As more brands use AI, social media marketing standards will keep rising, and brands will find new ways to stay ahead using AI tools.
AI gives you access to valuable information, but it’s how you use it to improve your social media marketing that counts. Let’s look at some AI in social media examples to see how brands use AI to their advantage.
Global brands need a head start if they’re going to respond to social media microtrends (conversations that dominate social platforms for three days, max).
Mastercard built a digital marketing engine to monitor conversations across social media and identify microtrends before they go mainstream. The technology helps Mastercard target relevant trends by cross-referencing them with specific approved topics. If it’s a good fit for MasterCard, AI will notify the marketing team, and if they want to participate, the brand taps in with pre-made social media posts and targeted ads.
You too can use features like listening spike alerts and industry themes in Sprout to get notified of micro-trends and respond to them before they pass.
During the COVID-19 pandemic, Chipotle used AI to track shifts in customer sentiment and behavior on social media. According to Forbes, the brand used these analytics to inform its marketing, customer service, food safety practices and more. It enabled Chipotle to change its messaging in response to what was happening, which meant talking about free delivery and employee and guest safety.
Using sentiment analysis also led to successful campaigns like #ChipotleTogether, where Chipotle got celebrities like Colton Underwood (The Bachelor) and Kaskade to host lunch parties and gave away free burritos.
Mercedes-Benz launched an out-of-the-box, localized campaign at their headquarters in Poland to promote their new T-Class vehicle. Called “The moody colors of Poland,” the campaign was aimed at encouraging people to be in tune with their emotions, and showed they could match their mood to the color of the T-Class interior that came in all eight ambient lighting shades (happiness was yellow, relaxation was green, etc.).
The company used an AI tool to identify and gather Polish social media posts on Facebook, Instagram, Twitter and blogs via emotion-focused keywords and hashtags (#joy, #love, #sadness, etc.).
Based on how its Polish audience was feeling online the previous day, the lighting on one of the floors of their headquarters building, billboard and a special outdoor display featuring the T-Class would change.
The campaign received many accolades and is an example of how AI insights from social media can directly plug into your marketing campaigns to make them more creative and strategic.
Louis Vuitton uses sentiment analysis to stay on top of sensitive and problematic content. The brand assesses over 250,000 messages a month on social media. When it comes to sensitive topics like cultural appropriation or animal welfare, the brand gets notified when they are mentioned. Additionally, when user-generated content is considered “toxic,” the AI automatically removes the content, protecting the brand’s integrity and ensuring the safety of its online spaces.
Brands that work in heavily regulated industries, like Vanguard Institutional, need guardrails to ensure they’re staying compliant on social media. This is why the brand turned to AI to experiment with its messaging on LinkedIn.
They tested multiple versions of messages, analyzed the components and identified the most effective phrases for the audience. This enabled the brand to refine the social media posts it puts out on LinkedIn and create personalized content that customers are more likely to engage with.
Use this strategy to strengthen your own social ROI. With Sprout, you can use our generative AI tools to create and test different captions on social media, using reporting tools to identify what drives the best engagement.
As the NFL brand expands beyond the US, it’s experimenting with AI to make its marketing and fan experiences more engaging and authentic. The brand is working to create an AI to scale and personalize content. It wants to generate copy in multiple languages, change out creative based on the channel or location and personalize IRL experiences using AI.
For example, if a player is more popular in the US, the NFL would use that person’s image in ads and on social media, but if Germany prefers a different player, its AI solution would be able to translate the copy and swap out the image or video.
If we’re looking at AI in social media examples, we can’t overlook our own case study. Adopting AI in our processes has been part of building a culture of AI.
Our AI tools have helped our team be more productive, refined our brand voice and kept us ahead of social media trends. It’s helped our social team save 72 hours/quarter and $16,000 annually in reporting. We’re working smarter and delivering high-quality content with assistance from AI.
Sprout’s AI Assist is like a social media assistant that spots patterns, simplifies tasks and helps us brainstorm when we’re stuck. These tools enable us to auto-schedule content based on performance insights and select the best times to post for engagement, and do much more, so we’re able to spend less time on manual tasks and more time creating meaningful connections.
Here’s how we’re using AI to drive better business results.
By integrating AI Assist, we’re saving time and creating better content and experiences for our audience.
These AI in social media examples prove that when you use AI for more than content creation, you can discover new levels of efficiency, creativity and audience engagement. From simplifying workflows to delivering data-driven insights, AI tools empower brands to make smarter decisions, faster. Brands that adopt AI early and find new ways to harness it will lead in 2025.
If you want to create your own AI social media marketing strategy, download our AI Marketing Resources Toolkit to learn how.
Raegan Hedley
Raegan Hedley is a professional writer and editor, and the creator of Gold-Standard Writing Guidelines, a service that helps brands create writing and communication guidelines. When she’s not writing, you can probably find her teaching a spin class.
Read all articles by Raegan Hedley
37 free social media strategy templates that will elevate your workflows
[Toolkit] Everything You Need to Prove Organic Social Media ROI
The 2025 Sprout Social Index, Edition XX
[Toolkit] Essential AI Marketing Resources for Social Media Managers
Content marketing ROI: How to build and measure it
Schedule TikTok posts from mobile and desktop
The benefits of influencer marketing (+ what the C-Suite cares about)
Sprout Social Acquires NewsWhip, Enhancing Predictive Intelligence Capabilities and Accelerating AI Roadmap
Build and grow stronger relationships on social
Sprout Social helps you understand and reach your audience, engage your community and measure performance with the only all-in-one social media management platform built for connection.